EPIC HARBOR

GUEST EXPERIENCE GUIDE

EPIC HARBOR PHOTO TO BE ADDED

Where Every Stay Becomes an Epic Adventure

2111 Tripoli Court  |  Kissimmee, Florida 34747

Managed by Luxury Rental Management

 

YOUR EPIC ADVENTURE BEGINS HERE

Welcome Home

We are delighted to welcome you to Epic Harbor. This home was created as a place where families can relax, reconnect, and make unforgettable vacation memories.

Whether your plans include theme-park adventures, friendly arcade competition, peaceful afternoons by the pool, or family meals around the table, we hope Epic Harbor becomes a memorable part of your Florida experience.

Our Promise to You We will make every reasonable effort to provide a clean, comfortable, entertaining, and well-supported stay. If something is not right, please contact us promptly so we have the opportunity to help while you are still here.

Quick Contact

Text for non-emergencies	303-210-8643 or 720-298-7454
Call for urgent property matters	303-210-8643 or 720-298-7454
Email	Brent@artisan-ps.com or Kathleen@artisan-ps.com
Life-threatening emergency	Call 911 first, then notify the hosts when safe.

SAVE THIS PAGE

At a Glance

Check-in	4:00 PM
Check-out	10:00 AM
Quiet hours	10:00 PM to 7:00 AM
Overnight occupancy	20 guests
Total people at property	20, including approved visitors
Minimum booking age	21
Wi-Fi network	Epic Harbor
Wi-Fi password	[TO CONFIRM]
Property address	2111 Tripoli Court, Kissimmee, Florida 34747
Harbor Tip Keep reservation-platform notifications enabled. Your door code and reservation-specific information are sent through Airbnb, Vrbo, or OwnerRez.

PREPARE FOR A SMOOTH ARRIVAL

Before You Arrive

Driver Registration

Provide the full legal name of every person who may drive into the community at least 48 hours before arrival. The name must match the driver’s government-issued photo identification.

Vehicle Information

Provide available vehicle details for each approved vehicle. For rental vehicles, submit driver names on time and send vehicle information as soon as it becomes available.

Guest Count and Visitors

Confirm that all overnight guests are included in the reservation. The home allows no more than 14 overnight guests. Non-overnight visitors must be disclosed, and the total number of registered guests and approved visitors may never exceed 20.

Optional Pool and Spa Heat

Heat must be requested and purchased at least 48 hours before arrival and must cover the full duration of the reservation. Pricing varies by length of stay.

COMMUNITY GATE AND PARKING

Your Arrival

Initial Gate Entry

1. Use the left entrance lane nearest the guard shack.
2. Each driver presents a valid photo ID matching the submitted name.
3. Receive the required community parking pass.
4. After initial registration, use the right lane and scan the issued pass when permitted.

Guests arriving by rideshare should also enter through the left lane nearest the guard shack and follow the security team’s instructions.

Vehicle Limit

• Maximum of five vehicles associated with the reservation.
• Up to four standard-size vehicles may park in the driveway.
• Additional approved vehicles may use permitted street parking when they do not block driveways, fire lanes, hydrants, traffic flow, or emergency access.
• Display any community-issued parking or access document as directed by gate security or the HOA.
• RVs, boats, trailers, commercial vehicles, and three-wheeled Slingshot-style vehicles are not permitted.

Why It Matters Clear roadways allow fire trucks, ambulances, law enforcement, and other emergency responders to reach every home without delay. HOA enforcement may include towing without a courtesy warning.

PROTECT ACCESS AND LANDSCAPING

Park Like a Captain

• Never park on grass, sidewalks, fire lanes, near hydrants, or in any prohibited or unsafe area. Street parking is allowed only where permitted and must never block a driveway.
• Do not block traffic, neighboring driveways, or emergency access.
• Parking on landscaped areas can damage irrigation systems and community property.
• Permitted street parking and designated community spaces are available on a first-available basis. Never block a driveway or restrict emergency access.
• Luxury Rental Management does not control HOA enforcement and cannot reverse towing decisions.

WINDSOR AT WESTSIDE PARKING

SECURE KEYLESS ENTRY

Getting Inside

Your personalized door code is generally sent through your booking platform about one hour before check-in.

Unlocking the Door

5. Press the two random illuminated numbers shown on the keypad.
6. Wait for the full keypad to illuminate.
7. Enter the access code provided in your reservation message.
8. Turn the doorknob and enter.

Locking the Door

Close the door firmly and press the lock button when leaving. Confirm that the door is fully closed and secure.

Emergency Lockboxes Lockboxes near the front door contain emergency keys and are not for normal guest use. Contact the hosts if the keypad does not work. Do not tamper with the lockboxes.

WI-FI AND SMART TELEVISIONS

Stay Connected

Wi-Fi network	Epic Harbor
Wi-Fi password	[TO CONFIRM]
WI-FI QR CODE - TO BE ADDED

The smart televisions operate similarly to those in most homes. Guests may use free Roku programming or sign in to their own streaming services.

Before Checkout Log out of every personal streaming account on every television or device used during the stay.

NINE BEDROOMS • ROOM DETAILS TO CONFIRM

Explore Your Home

Epic Harbor accommodates up to 14 overnight guests and includes two main-level primary suites, spacious gathering areas, a fully equipped kitchen, a private pool and integrated spa, and a commercial-style arcade.

Final room locations, bathroom access, and child-equipment details will be added after confirmation.

EPIC HARBOR PHOTO TO BE ADDED

ROOM DETAILS AND PHOTOGRAPHS

Epic Harbor Bedrooms

Use the floor plan and room photographs below to help your group choose sleeping arrangements before arrival. Bed sizes and room locations will be inserted beneath each room heading after confirmation.

The Captain’s Quarters

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

The Corsair Suite

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

The Enchanted Academy

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

The Wizard’s Observatory

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

The Heroic Haven

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

The Treasure Cove

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

The Fairy Harbor

Bed size: [TO CONFIRM]

EPIC HARBOR PHOTO TO BE ADDED

Maximum Occupancy The home’s overnight occupancy may not exceed 20, regardless of the number or arrangement of beds shown in photographs.

EVERYTHING YOU NEED TO BEGIN

Kitchen and Starter Supplies

Kitchen Equipment

• Refrigerator, stove, oven, microwave, and dishwasher
• Drip coffee maker and Keurig
• Cookware, dishes, glassware, utensils, and basic kitchen tools

Starter Supplies

• One roll of toilet paper per bathroom
• One bath towel for each sleeping arrangement
• One hand towel per bathroom
• Pool towels
• Kitchen sponge
• A small supply of dishwasher tablets, laundry tablets, and trash bags

Starter items are intended to begin the stay, not supply the entire reservation. Guests should purchase additional supplies based on their group size and length of stay.

Florida Climate Open condiments and leftover food are not stored between reservations. Keeping food sealed also helps discourage insects in the tropical climate.

COMFORT, CLIMATE, AND FLORIDA WILDLIFE

Living in Paradise

Air Conditioning

For optimal performance, we recommend setting the thermostat between 70°F and 72°F. Settings in the high 60s or lower can cause HVAC components to freeze, requiring the system to remain off while it thaws.

Keep exterior doors and windows closed while the air conditioning is operating. This preserves comfort, limits humidity and system strain, and reduces the chance of outdoor insects entering.

Florida Wildlife

The home receives professional quarterly pest control. Even with routine treatment, an occasional palmetto bug, ant, gecko, lizard, or other outdoor creature may enter, especially after rain, heat, or an open door.

When to Contact Us One or two insects can be part of Florida living. Contact the hosts promptly if you see a swarm, colony, repeated activity, or an unusual number of insects.

The Admiral’s Retreat

EPIC HARBOR BEDROOM PHOTO TO BE ADDED

Bed size: [TO CONFIRM]

The Navigator’s Nook

EPIC HARBOR BEDROOM PHOTO TO BE ADDED

Bed size: [TO CONFIRM]

GAME-ROOM ADVENTURES

The Epic Game Harbor

• Two linked Hydro Thunder racing games
• Time Crisis
• Lane Master Bowling
• Aliens Extermination
• Stand-up multicade with more than 1,000 games

The arcade machines are turned on and off using the wall switches in the game room. No quarters are required.

EPIC HARBOR GAME-ROOM PHOTO TO BE ADDED

Protect the Games

• Do not unplug, move, climb behind, open, or attempt to repair arcade machines.
• Food and drinks are allowed, but keep liquids safely away from electronics.
• Never place toys, balls, hands, decorations, food, or other foreign objects into the bowling lane.
• Party decorations may not be attached to arcade equipment or walls.

Commercial Equipment Like machines in a public arcade, a game may malfunction without warning. Some repairs are quick; others require proprietary parts, manufacturer assistance, or shipping a component for service.

SWIM, RELAX, AND ENJOY RESPONSIBLY

Your Private Pool Retreat

The pool and patio are available 24 hours a day. Quiet hours begin at 10:00 PM and apply to the pool and patio area.

• Swim at your own risk; no lifeguard is on duty.
• Children must be supervised at all times.
• Use the removable pool safety fence when appropriate.
• No running, diving, rough play, glass, food, or drinks in the pool or spa.
• Do not use the pool or spa during lightning or severe weather.
• Do not drape pool towels over the pool safety fence.

EPIC HARBOR PHOTO TO BE ADDED

SET TEMPERATURES, NOT GUARANTEED TEMPERATURES

Optional Pool and Spa Heat

Pool and spa heat are not included in the base reservation price. Heat must be requested at least 48 hours before arrival, purchased for the full stay, and paid before activation.

Pool set temperature	87°F
Spa set temperature	98°F
Important These are programmed equipment settings. They are not guaranteed water temperatures, and the system may not reach or continuously hold them.

The Coldest Daily Temperature Matters

The electric heat pump draws warmth from the surrounding air. Its performance is restricted by the coldest ambient temperature during the heating cycle, which may occur overnight or early in the morning rather than during the warmer afternoon.

For example, if the outdoor temperature falls to 48°F at 5:00 AM, the pool or spa may reach only approximately 58°F during a rare extreme cold event, even if the afternoon later rises into the 70s.

Wind, rain, humidity, starting water temperature, circulation, and the duration of the cold event also affect results. Purchasing heat does not guarantee a particular water temperature during unusually cold weather.

HOW EVERYTHING WORKS

Pool Systems and Service

Spa Jets

Press the silver button near the patio door to activate the spa jets. The jets operate on a timer so circulation can return to the main pool. Press the button again for another cycle when appropriate.

Pool Lights

The pool lights are controlled by a switch near the patio door.

Do Not Adjust Equipment

The pool system is controlled and monitored remotely. Do not touch valves, pumps, timers, heater settings, filters, electrical controls, automation equipment, or plumbing.

Professional Service

The pool vendor generally visits twice weekly during peak season and once weekly during off-season. Natural debris may blow into an outdoor pool between visits. A skimmer net is hung in the patio area for guest use.

Call the Hosts Contact us if the water appears cloudy, discolored, unsafe, or significantly different from normal outdoor-pool conditions.

TRASH, PLUMBING, AND DISPOSAL

Home Care Made Simple

Daily Trash Collection

The outdoor bin is near the front door at the edge of the driveway and must remain there under HOA rules. All trash must be securely bagged. Break down boxes and bag the cardboard. Excess bagged trash may be stacked neatly around the bin.

Garbage Disposal

If the disposal stops, press the small square red reset button on the bottom of the disposal beneath the sink once. Never place hands or tools inside, and do not try to remove a stuck object. Contact the hosts if the reset does not solve the issue.

Protect the Plumbing

Only toilet paper and human waste may be flushed. Never flush sanitary wipes, “flushable” wipes, feminine products, paper towels, diapers, cotton swabs, grease, food, or other foreign objects.

SIMPLE CHECKOUT-FRIENDLY CARE

Laundry and Linens

The washer and dryer location is shown on the floor plan. A starter supply of laundry detergent is provided.

• Leave used towels in the bedrooms or bathrooms; cleaners will collect them.
• Separate heavily stained towels so they can be treated.
• Do not hang pool towels over the pool fence.
• Do not strip the beds. Leaving bedding in place helps cleaners identify correct linen sizes.
• Extra linens are not left throughout the home to avoid unnecessary damage or laundering.

HOUSE GUIDELINES

Respect the Home and Community

• No parties or events.
• Maximum 14 overnight guests and 16 total people including approved visitors.
• Quiet hours are 10:00 PM to 7:00 AM.
• No smoking or vaping inside, in the arcade, or in the pool enclosure.
• Smoking may occur only outside the enclosure and away from doors and windows.
• No candles, fires, fireworks, glitter, confetti, or party decorations.
• Do not attach anything to walls, furniture, fixtures, equipment, screens, fences, or railings.
• Do not move furniture.
• Report damage immediately.

Exterior Security Cameras

Audio and video recording devices are located at the exterior front door, above the front of the home, and on the side of the home. There are no cameras inside the home, inside the pool area, or on the pool-facing side of the home. There are no noise-monitoring devices.

WINDSOR AT WESTSIDE AMENITIES

One Clubhouse, Endless Ways to Play

Registered guests receive complimentary access to the Windsor at Westside clubhouse and its resort amenities. Amenities may include the resort pool, lazy river, water features, sports and recreation areas, fitness facilities, playgrounds, and food or beverage service. Hours, closures, rules, and availability are controlled by the resort and may change without notice.

Complimentary Clubhouse Access Registered guests receive access to the Windsor at Westside clubhouse and resort amenities without a separate amenity-center fee. Resort hours, rules, closures, and availability may change.
EPIC HARBOR PHOTO TO BE ADDED

RESPONSIVE SUPPORT THROUGHOUT YOUR STAY

Even Epic Adventures Need Support

Epic Harbor is professionally cleaned, inspected, and prepared before each arrival. Even with careful preparation, a home contains thousands of working components, and an unexpected concern can occasionally arise.

Please contact the hosts promptly about cleaning matters, appliance questions, plumbing, Wi-Fi, television, pool or spa concerns, arcade equipment, accidental damage, or anything affecting comfort or safety.

The Sooner We Know, the Sooner We Can Help Some concerns can be resolved through a simple step by text or phone, depending on your comfort level. Others require a vendor visit. Please do not wait until checkout to report something that affected your stay.

Vendor Access

Guests do not need to remain at the property during repairs. For a non-emergency, tell us whether a vendor may enter while you are away. Vendor response may range from a few hours to the following day based on severity, time, technician availability, and parts.

SAFETY FIRST

When Something Is Urgent

Call 911 First For fire, serious injury, medical emergency, active crime, suspected electrical danger, or any immediate threat to life or safety, contact emergency services before calling the hosts.

After emergency services have been contacted and it is safe to do so, notify the hosts promptly.

Urgent Property Matters

• Uncontrolled running water or no water service
• Significant electrical concerns
• No hot water
• Broken glass or damaged furniture creating a hazard
• Serious property damage
• Guest injury
• Unsafe pool conditions

Host support	303-210-8643 or 720-298-7454
Preferred non-emergency contact	Text message
Typical host response	Within one hour
Availability	24/7

DINING AND ESSENTIALS

Nearby Favorites

Dining

• Olive Garden
• Ford’s Garage
• Hungry Crab
• LongHorn Steakhouse
• Texas Roadhouse
• Miller’s Ale House
• Carrabba’s Italian Grill

Shopping

• Publix
• Target
• Dick’s Sporting Goods
• 7-Eleven

LOCAL DIRECTIONS QR CODES - TO BE ADDED

Hours, menus, wait times, and store availability may change. Verify current details directly before traveling.

PLAN AN EPIC DAY

Theme Parks and Resort Days

• Arrive before the scheduled park opening.
• Download the official park app in advance.
• Confirm ticket and reservation requirements.
• Use mobile ordering when available.
• Bring refillable water bottles, rain gear, comfortable shoes, and portable chargers.
• Allow extra driving time during peak travel periods.
• Take a photograph of your parking location.
• Never use the pool or spa during lightning.

Florida Weather Strong sunshine, humidity, sudden rain, lightning, and occasional cold fronts are all part of Central Florida. Weather can change quickly.

AN EPIC FAMILY CHALLENGE

The Epic Harbor Challenge

☐  Choose your favorite Epic Harbor bedroom

☐  Challenge the family in the game room

☐  Enjoy the Windsor at Westside clubhouse

☐  Float, swim, or relax at the resort

☐  Swim during the day

☐  See the pool lights after dark

☐  Spot a Florida gecko

☐  Watch a Florida sunset

☐  Share a family meal

☐  Take a legendary family photo

☐  Visit a community amenity

☐  Help keep Epic Harbor beautiful

Create a Family Award Game-Room Champion • Best Pool Splash • Resort Adventurer • Family Chef • Harbor Photographer • Epic Helper

CHECK-OUT IS 10:00 AM

Before Your Adventure Ends

During peak season, late checkout is generally unavailable because the cleaning and inspection teams need the full turnover period. An unauthorized late departure may result in a charge equal to one night’s stay.

Checkout Checklist

☐  Load and start the dishwasher.

☐  Remove personal food and bag all trash.

☐  Place bagged trash in or neatly around the outdoor bin.

☐  Do not strip the beds.

☐  Leave used towels in bedrooms or bathrooms and separate heavily stained towels.

☐  Remove toys and floats from the pool and place them in the storage bin.

☐  Set the thermostat to 72°F.

☐  Log out of personal streaming accounts.

☐  Close doors and windows and check for belongings.

☐  Press the lock button or enter the code and confirm the front door is secure.

Guests do not need to notify the hosts at departure.

THANK YOU FOR STAYING WITH US

Until Next Time

EPIC HARBOR PHOTO TO BE ADDED Make memories together - then take one last family photo before the adventure ends.

Every great adventure eventually comes to an end. We hope Epic Harbor became more than the place you stayed - we hope it became part of the memories your family will talk about for years to come.

Whether your favorite moment was a family arcade victory, discovering a themed bedroom, relaxing by the pool after a park day, or sharing dinner around the table, those are the moments that matter most.

Thank you for trusting Luxury Rental Management with your vacation. If anything affected your stay, please contact us and give us the opportunity to help. If you enjoyed your visit, we would be grateful if you shared your experience through the platform where you booked.

ADVENTURE AWAITS.

REVIEW QR CODE - TO BE ADDED

 

 

 

EPIC HARBOR

Where Every Stay Becomes an Epic Adventure

Guest support	303-210-8643 or 720-298-7454
Email	Brent@artisan-ps.com or Kathleen@artisan-ps.com
Wi-Fi	Epic Harbor
Password	[TO CONFIRM]
Management	Luxury Rental Management

ADVENTURE AWAITS.